Our Priority: Ensuring the best quality and performance to our customers
TEKCELEO is a company that provides unique, high-level technology to meet the needs of its customers. Customer service and performance of our solutions are the two most important axes for our company. The majority of our sales are made remotely, worldwide, which implies a reactivity and a flawless quality.
As a company, our goal is to bring our technology solutions to the world. We make it a point of honour to accompany the customer in his project, from start to finish, so that he solves his initial problem. Our commitment is to never leave a customer without a solution.
“Our ambition is that our solutions be present worldwide and recognized as the best in their field. Our goal is to enable all of our customers to solve their technical problems, regardless of the industry or initial need.”
Marin SAUZADE, Directeur Général
Our Guiding Principles
- Be customer-centric: the customer experience is in the DNA of all our employees, each step of the customer journey is taken care of. We always make decisions from the customer’s point of view, in order to solve their problem first.
- Offer Quality: our commitment is to deliver the best quality, non-negotiable, throughout the customer journey. Our innovation capabilities are leveraged to adapt our technical offering and constantly improve our products to continue to provide the best solutions.
- Intelligence: We accurately analyze customer needs to anticipate their requirements and solve problems before they arise. We prevent customer complaints before they happen.
- Satisfaction and Growth: We tailor our investments and business approach to the customer experience and their needs. Our growth is built by our customers.
- Quality Management: Our growth is supported by a Quality Management System (QMS), which we continuously improve. This system is constantly reviewed to ensure efficient processes and tools, in accordance with ISO 9001.